> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://stippl.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Can I get a refund for my Stippl Pro subscription?

Where you bought your subscription determines who handles the refund.

###### Bought through the App Store or Google Play
Billing for these purchases is handled by Apple and Google, so refund requests go directly through them:

* **Apple**: go to [reportaproblem.apple.com](https://reportaproblem.apple.com/), sign in, and request a refund for the Stippl purchase.
* **Google**: open your [Google Play order history](https://play.google.com/store/account/orderhistory) and select **Request a refund**.

Apple and Google decide these requests according to their own policies; we are unfortunately not able to override their decision.

###### Bought on our website
If you are an EU consumer, you can withdraw from your purchase within 14 days of buying, as long as you have not started using the Pro features yet. See what's included in [Stippl Pro](https://www.stippl.io/pro) if you're deciding whether to keep your subscription. Email support@stippl.io with the subject "Withdrawal - Subscription" and we will process the refund within 14 days.

In other situations, for example an accidental purchase or a double charge, email us at support@stippl.io with the email address on your account and your payment receipt. We review these requests case by case.

###### Good to know
* Cancelling stops the next renewal; you keep Pro access until the end of the period you already paid for.
* Subscription fees are otherwise non-refundable, except where the law requires it.