> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://stippl.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I upgraded to Pro but it's not active. What should I do?

Your Pro subscription is linked to your Stippl account, so it works on both the app and the web version once it is connected correctly. See what Stippl Pro includes at [stippl.io/pro](https://www.stippl.io/pro). If you have paid but still see the free version, walk through these steps.

###### 1. Check you are logged into the right account
The most common cause: the purchase was made while logged into a different Stippl account, or before logging in. Check the username and email in your settings on the device where you bought Pro, and make sure you use that same account everywhere. If you sometimes sign in with Apple, sometimes with Google, and sometimes with email, each of those can be a separate account, so try your other sign-in methods.

###### 2. Refresh the app
Fully close the Stippl app and open it again. The app re-checks your subscription every time it returns to the foreground. Logging out and back in also forces a refresh.

###### 3. Restore the purchase
Open the Pro upgrade screen in the app and use the restore option. If your App Store or Play Store account has an active subscription, it will be reconnected to your Stippl account.

###### 4. Check the subscription is active
* iPhone: **Settings**, tap your name, then **Subscriptions**
* Android: **Play Store**, profile icon, then **Payments & subscriptions**

###### Still not working?
Email us at support@stippl.io with your Stippl username, the email on your account, and a screenshot of your purchase receipt. We will connect the subscription to your account for you.