> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://stippl.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# The Stippl app won't open or keeps loading. What can I do?

If the app is stuck loading or won't open, work through these steps in order.

1. **Update the app.** Older versions can stop working properly, check the App Store or Play Store for an update.
2. **Check your connection.** Switch between wifi and mobile data, turn off any VPN, and complete any hotel or airport wifi login pages first. The app checks your connectivity and can think you're offline if a network is blocking it.
3. **Force close the app and reopen it.**
4. **Log out and back in.** Your data lives on your account, not on the device, so this is safe. Keep in mind that trips need to be opened online again afterwards before they're available offline.
5. **Reinstall the app as a last resort.** This is safe too, your trips are stored on your account. Just log back in with your usual sign-in method afterwards.

###### Still stuck?
Message support with your device model, app version, and what you're seeing on screen. A screenshot or screen recording helps us a lot.