> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://stippl.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What can I do if I’m experiencing slow network speeds on my eSIM?

Slow speeds may be due to:
* Weak signal
* Local network congestion
* Incorrect or missing APN setup
* Carrier prioritization

###### Step-by-step optimization:
1. **Refresh your connection**
    * Toggle **Airplane Mode** ON, wait 5 seconds, then turn it **OFF**
2. **Manually select another network**
    * Go to **Settings** > **Cellular** > tap your Stippl eSIM (**Secondary**) > **Network Selection**
    * Turn off **Automatic** and try a different available carrier
3. **Verify setup**
    * Double-check all instructions within the Stippl app under **eSIM** > **Installation instructions** > **Get started**
4. **Switch to 3G (if 4G/LTE is weak)**
    * Go to **Settings** > **Cellular** > tap your Stippl eSIM > **Voice & Data** > select **3G**

|| Still experiencing slow speeds? Contact Stippl support with the email address linked to your Stippl account and we'll investigate.