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# What to do If eSIM is stuck on "Activating"?

Seeing a stuck "Activating" or "Activation Failure" message may be normal, especially if your eSIM is meant to activate only when it connects to a local network.

###### What to know:
* Your eSIM is likely installed successfully but waiting for a supported network
* This is common if you install your eSIM before arriving at your travel destination

###### What to do:
1. Wait until you are in the destination country
2. Turn your device off and on again
3. Ensure your device has a good cellular signal
4. Check that Data Roaming is enabled: **Settings** > **Cellular** > tap your Stippl eSIM (**Secondary**) > toggle **Data Roaming** ON
5. Manually select a network: **Settings** > **Cellular** > tap your Stippl eSIM > **Network Selection** > turn off **Automatic** and select an available network

|| Still not working after arriving at your destination? Contact Stippl support with the email address linked to your Stippl account and we'll investigate.