> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://stippl.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why do I lose points if I cancel a booking?

Points are only awarded for completed bookings. If you cancel, the points for that booking are reversed. Don’t worry—if you complete your trip, the points are all yours!