> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://stippl.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why is my Stippl eSIM connecting to the wrong network?

If your Stippl eSIM is connecting to a network that doesn't seem to be working well, you may need to manually select the correct network.

###### Why this happens:
* Your iPhone automatically connects to the strongest available signal, which may not be the best-performing network for your eSIM plan
* Some carriers in a country may not be supported by your Stippl eSIM

###### How to manually select a network:

1. Go to **Settings** > **Cellular**
2. Tap your Stippl eSIM (**Secondary**)
3. Tap **Network Selection**
4. Toggle **Automatic** OFF
5. Wait for the list of available networks to load (this can take up to 30 seconds)
6. Select a different network and wait for your phone to connect

###### Tips:
* If one network doesn't work, go back and try another from the list
* After selecting a network, toggle Airplane Mode ON then OFF to refresh the connection
* To return to automatic selection, go back to **Network Selection** and toggle **Automatic** ON

|| Not sure which network to pick? Try each available option — supported networks will connect within a few seconds. Unsupported ones will show an error or fail to connect.

|| Still not connecting? Contact Stippl support with the email address linked to your Stippl account and we'll investigate.