> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://stippl.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why is my Stippl eSIM not working?

If your Stippl eSIM isn't working, work through these checks in order. Most connection issues are resolved by one of these steps.

###### 1. Check your data balance
Open the **Stippl app** > **eSIM** and confirm your plan is still active and has remaining data. If it's expired or empty, top up or purchase a new eSIM.

###### 2. Check that the eSIM line is turned on
Go to **Settings** > **Cellular** > tap your Stippl eSIM (**Secondary**) > make sure **Turn On This Line** is toggled ON.

###### 3. Check that Data Roaming is on
On the same screen, make sure **Data Roaming** is toggled ON. Without this, your eSIM won't connect abroad.

###### 4. Set the Stippl eSIM as your data line
Go to **Settings** > **Cellular** > **Cellular Data** > select your Stippl eSIM (**Secondary**).

###### 5. Turn off Allow Mobile Data Switching
Go to **Settings** > **Cellular** > make sure **Allow Mobile Data Switching** is **OFF**. When this is on, iOS can silently switch data to your primary SIM.

###### 6. Toggle Airplane Mode
Toggle **Airplane Mode** ON, wait 10 seconds, then turn it **OFF**. This forces your device to reconnect to the network.

###### 7. Manually select a network
Go to **Settings** > **Cellular** > tap your Stippl eSIM > **Network Selection** > turn off **Automatic** and select an available network from the list.

###### 8. Restart your device
A full restart resolves most lingering connection issues.

|| Still not working? Contact Stippl support with the email address linked to your Stippl account and we'll investigate.