My Photobook order is stuck or I was charged twice. What now?

After you pay for a Photobook, you'll receive an order confirmation email from Stippl with the subject "Your photobook is in the works", followed later by a shipping email once it's on its way.

Why your book might take a while

Before printing, your book goes through a "Making your book print-perfect" step that regenerates it. For large books, several hundred pages, this can take a long time. Keep the app open while this happens and avoid retrying, it's still working in the background.

Books can range from 24 pages up to just under 500 pages.

Order shows "Awaiting payment" but you already paid

Sometimes the print order behind the scenes fails after your payment has already gone through, which leaves the order showing as awaiting payment even though it isn't. Message support with your order date and the email address on your account, we can locate your payment and push the order through to print.

Charged more than once?

If you were charged multiple times because of repeated payment attempts, message support with your order date and the email on your account, and we will review the duplicate charge and sort it out for you.

Updated on: 14/08/2026