My forwarded booking emails aren't showing up. What can I check?

Every trip has its own email address. Bookings you forward there are stored under Documents, and hotel, restaurant, and activity confirmations are also added to your itinerary automatically. If nothing shows up, check the points below.

Use the exact trip address

1. Open your trip in the Stippl app.
2. Tap the menu icon (top-left) and select Documents.
3. Copy the email address shown there and forward your confirmation email to it.

Each trip has its own address, so always copy it fresh from the trip you want the booking in. If the address shown ends in "undefined@stippl.io", contact us and we will fix it for your trip.

Know what gets added automatically

• Stored as documents: every forwarded email, plus its PDF and image attachments (PDF, PNG, and JPEG files).
• Added to your itinerary: accommodation, restaurant, tour, and activity confirmations, matched to the right destination and dates. For accommodation bookings, an expense can be created automatically as well.
• Not added to the itinerary yet: flights, trains, and other transport bookings. These are safely stored under Documents, but you still add the transport itself to your planner manually. Automatic transport import is on our roadmap.

Give it a few minutes

Processing usually takes a couple of minutes. Close and reopen the trip, or revisit the Documents screen to refresh it.

Check who has Pro

Forwarding is processed when at least one member of the trip has an active Pro subscription. If nobody on the trip has Pro, forwarded emails are not imported.

Still missing?

Email us at support@stippl.io with your trip name and the subject line of the email you forwarded, and we will track it down.

Updated on: 14/08/2026