Why are my trips missing after logging in?

If your trips have disappeared after logging in, it's almost always because you're signed into a different Stippl account than the one your trips were created on. Apple, Google, and email sign-in can each create a separate account, so logging in with a different method than usual opens an empty one.

Why this happens

This shows up most often after getting a new phone or reinstalling the app. If you originally signed up with, say, Apple and then log in with Google or email afterwards, Stippl creates or opens a different account that has no trips on it.

Web and app share the same account, so if your trips show up on one but not the other, it's the same issue: you're logged into different accounts on each.

How to fix it

1. Log out of your current account.
2. Log back in using the sign-in method you originally used to create your trips.
3. If you're not sure which method that was, try the other sign-in options one by one.
4. Check the username shown in Settings against the one you expect. If it doesn't match, you're on the wrong account.

Still can't find your trips?

Message support and let us know the username or email address you think your trips are under, we'll help you track down the right account.

Updated on: 14/08/2026