What is the eSIM refund policy?

We review eSIM refund and exchange requests case by case, with priority for situations where a technical issue prevented you from using the service.

When to reach out

• The eSIM could not be installed or activated despite following the installation guides
• You were charged more than once for the same package
• You bought a package for the wrong country or duration and have not installed it yet

Before you buy: check your device

eSIMs require a phone that is eSIM-compatible and carrier-unlocked. See the article "How to check if your iOS device supports eSIM?" in this help center. Bought a package and then discovered your device is incompatible or locked? These situations are reviewed case by case too, so do reach out.

How to request a refund

Email support+esim@stippl.io with:

• The email address or username on your Stippl account
• The eSIM package (country and data amount) and the purchase date
• A screenshot of your payment receipt or bank transaction
• A short description of what went wrong

The team reviews your request and gets back to you as soon as possible.

Updated on: 14/08/2026