Getting Started with Stippl eSIM
How to check if your iOS device supports eSIM?
Not all devices support eSIM. Use the steps below to confirm compatibility and unlock status. Which iPhones support eSIM? Any iPhone from the XS/XR generation (2018) or newer supports eSIM, including every model released since. iPhones purchased in mainland China, Hong Kong, and Macao may not support eSIM even if the model is from 2018 or later. Stippl eSIMs are for iPhone only, iPads and Android devices are not supported. When in doubt, check your device Open **SettinSome readersWhat is an eSIM and why use one?
An eSIM (embedded SIM) is a digital alternative to a physical SIM card. It allows you to activate a cellular plan directly on your device without needing a removable SIM. It’s especially helpful when traveling, as you can activate and use mobile data anywhere in the world. Benefits of using a travel eSIM: No physical SIM swapping needed Set up before you travel Instant data access upon arrival Keep your original SIM active for calls/SMS while using the eSIM for data Easily manaFew readersWhen can I install my Stippl eSIM?
Installing your eSIM at the right time is important, especially since your plan activates when it first connects to a local network. When does activation start? Stippl eSIMs activate when they first connect to a supported local network in your destination country. This means: You can install the eSIM before you travel — it won't use any data until you arrive The validity period starts only when the eSIM connects to a supported network abroad When to install Install **befFew readersAre Stippl eSIMs available on Android or the web?
Where the Stippl eSIM shop is currently available and what devices it supports.Few readers
Installing & setting up your Stippl eSIM
How to install and set up a Stippl eSIM on iOS?
Before beginning installation, ensure: Your iPhone is eSIM-compatible and network-unlocked (Stippl eSIMs are for iPhone only — iPads and Android devices are not supported) You have a stable Wi-Fi connection Installation methods Stippl offers two ways to install your eSIM. The app guides you through the right steps automatically. Option 1: Direct Installation (recommended, iOS 17.2+) If your iPhone runs iOS 17.2 or later, you can install directly in the app: Open the **Some readersHow to access the internet using your eSIM?
Once your eSIM is installed, follow these steps to start using mobile data. Step 1: Set Stippl eSIM as your data line Go to Settings > Cellular Tap Cellular Data Select your Stippl eSIM (labeled Secondary by default) Step 2: Enable Data Roaming Go to Settings > Cellular Tap your Stippl eSIM (Secondary) Toggle Data Roaming ON Step 3: Turn off Allow Mobile Data Switching Go to Settings > Cellular Find **AlloFew readers
Troubleshooting common eSIM issues
What should I do if I see the error “This code is no longer valid”?
When an eSIM cannot be added and the message "This code is no longer valid" appears, it usually means one of the following: The eSIM has already been installed (most common) The QR code was scanned incorrectly Too many eSIMs are stored on your device A VPN is interfering with installation Step-by-Step Fix Check for existing installation Go to Settings > General > About > scroll to ICCID If you see a number and your Stippl eSIM is listed under **CellulaFeaturedHow can I troubleshoot a “PDP Authentication Failure” error on iOS?
A "PDP Authentication Failure" error means the eSIM cannot authenticate with the local network. The most common cause is incorrect APN settings or Mobile Data Switching being enabled. Step 1: Check APN settings Incorrect APN settings are the most common cause of this error. Go to Settings > Cellular > tap your Stippl eSIM (Secondary) Tap Cellular Data Network (or APN Settings) Under Cellular Data, clear the APN, Username, and Password fieldsFew readersWhat to do If eSIM is stuck on "Activating"?
Seeing a stuck "Activating" or "Activation Failure" message may be normal, especially if your eSIM is meant to activate only when it connects to a local network. What to know: Your eSIM is likely installed successfully but waiting for a supported network This is common if you install your eSIM before arriving at your travel destination What to do: Wait until you are in the destination country Turn your device off and on again Ensure your device has a good cellular siFew readersWhat to do if I see "Unable to Activate eSIM"?
Fix steps for the Unable to Activate eSIM error on iPhone.Few readersWhy can’t I find my installed eSIM?
After a successful installation, the eSIM might not be obvious in your device settings. Why it can be hard to find: iOS automatically labels a new eSIM as Secondary — you may not have renamed it during setup You've installed multiple eSIMs and can't tell them apart How to identify it: Go to Settings > Cellular Look for a line labeled Secondary — this is your Stippl eSIM To confirm the correct one, check the ICCID: Settings > General > *AboutFew readersWhy is my Stippl eSIM not working?
Step-by-step checklist to fix most Stippl eSIM connection issues.Few readersI paid for an eSIM or top-up but it isn't showing. What now?
What to do when a payment succeeded but no eSIM or extra data appears.Few readersWhy is my Stippl eSIM connecting to the wrong network?
How to manually select the correct network when your eSIM connects to a poor or unsupported carrier.Few readersWhat to do if I see "Unable to Complete Cellular Plan Change"?
Fix steps for the Unable to Complete Cellular Plan Change error on iPhone.Few readersWhat to do if I see "Cellular Plans From This Carrier Cannot be Added"?
Fix steps for the Cellular Plans From This Carrier Cannot be Added error on iPhone.Few readers
Data, speed & hotspot configuration
What can I do if I’m experiencing slow network speeds on my eSIM?
Slow speeds may be due to: Weak signal Local network congestion Incorrect or missing APN setup Carrier prioritization Step-by-step optimization: Refresh your connection Toggle Airplane Mode ON, wait 5 seconds, then turn it OFF Manually select another network Go to Settings > Cellular > tap your Stippl eSIM (Secondary) > Network Selection Turn off Automatic and try a different available carrier Verify setup DFew readersCan I use tethering / personal hotspot?
Yes — if supported by your eSIM plan and local network. To enable: Make sure your Stippl eSIM is set as the Cellular Data line: Settings > Cellular > Cellular Data > select your Stippl eSIM (Secondary) Go to Settings > Personal Hotspot Toggle Allow Others to Join ON Now you can share your connection over Wi-Fi, Bluetooth, or USB. Tethering uses data from your Stippl eSIM plan. Make sure you have enough remaining data before sharing your connection.Few readers
Plan management: usage, validity, top-ups
How to top up my Stippl eSIM?
Stippl eSIMs support top-ups, allowing you to add more data without reinstalling. How to top up Open the Stippl app > eSIM and select your eSIM. Tap Add data (a Top up now shortcut also appears automatically once your active plan has 25% or less data remaining). Select your desired data package. Complete payment. After topping up Your new data is added and your usage refreshes immediately, you do not need to wait for your current plan to expire. If yFeaturedHow to check your current data usage?
You can monitor your data usage both through the Stippl app and your iPhone’s native settings. In the Stippl App: Open the Stippl app Go to eSIMs Select the eSIM you want to check A data usage bar showing remaining data will be displayed On iOS: Open Settings Tap Mobile Service Scroll down to Current Period Roaming This shows how much data your eSIM has used while roaming Tip: Reset your iPhone’s data counter at the start of yourSome readersCan I extend my validity period?
No — validity periods are fixed and cannot be extended once expired. If you need more time or data: Purchase a new eSIM Or top up your current oneFew readersHow do validity periods and data packages work?
Each Stippl eSIM comes with a fixed amount of data that is valid for a set number of days. You must use that data before either the data limit or time runs out. When does the validity start? Stippl eSIMs activate when they first connect to a supported local network in your destination country — not when you install the eSIM or purchase it. You can install the eSIM before your trip without starting the clock The validity period begins the moment you connect to a local network abroadFew readersWhat happens if I run out of data or my plan expires?
Your data connection will stop working in either case: When you use all of your allocated data When your validity period ends — even if data is remaining Please top up your eSIM if you want to stay connected.Few readersWhat is the eSIM refund policy?
When and how eSIM purchases can be refunded or exchanged.Few readers
eSIM maintenance & removal
How to remove a Stippl eSIM from iOS?
Important: Stippl eSIMs are single-use only. Once deleted, they cannot be reinstalled. Always confirm your plan is expired in the Stippl app before deleting your eSIM. You should only delete your eSIM if: The plan is fully expired or data is completely used up You no longer need the eSIM You are switching to a new plan or country To remove on iOS: Open Settings Tap Cellular Select your Stippl eSIM (Secondary) Tap Remove Cellular Plan Confirm deFew readersCan I reinstall a Stippl eSIM after deleting it?
No. Once a Stippl eSIM is deleted from your iPhone, it cannot be reinstalled. Why? Stippl eSIMs are designed for one-time installation only Removing the eSIM renders its activation code permanently invalid What to do instead: If you accidentally deleted your eSIM, you'll need to purchase a new one Use a clear label during setup to avoid accidentally removing the wrong eSIM If you're not sure whether to delete it, disable the line instead: Settings > Cellular > tap yFew readersHow to temporarily disable a Stippl eSIM?
If you aren’t using your eSIM currently but may need it later, you can disable it without deleting it. To disable: Open Settings Go to Mobile Service Tap your Stippl eSIM line Toggle Turn On This Line → OFF Your eSIM profile remains on the device and can be reactivated at any time. Disabling does NOT pause your plan’s validity period — the expiration clock keeps running.Few readersCan I transfer my Stippl eSIM to a different device?
Stippl eSIMs are single-device only and cannot be transferred.Few readers
Messaging, iMessage & call support
Does iMessage work with Stippl eSIM?
Yes — iMessage works with your Stippl eSIM as long as you configure it correctly. Because Stippl eSIMs are data-only, you need to ensure iMessage is using your Apple ID (email), not your phone number. To set up iMessage with a Stippl eSIM: Open Settings > Messages Toggle iMessage OFF Wait 5 seconds, then toggle iMessage ON again Tap Send & Receive Uncheck your phone number (if listed) Make sure your Apple ID email address is selected This ensures iMessFew readersCan I make phone calls or send SMS with a Stippl eSIM?
Stippl eSIMs are data-only, which means that internet-based communication apps will work, including: WhatsApp Telegram iMessage (via Apple ID) FaceTime Audio Skype Signal Viber But please note: Mobile voice calls are not supported Traditional SMS text messaging is not availableFew readers