Articles on: eSIMs

What to do If eSIM is stuck on "Activating"?

Seeing a stuck "Activating" or "Activation Failure" message may be normal, especially if your eSIM is meant to activate only when it connects to a local network.


What to know:
  • Your eSIM is likely installed successfully but waiting for a supported network
  • This is common if you install your eSIM before arriving at your travel destination


What to do:
  1. Wait until you are in the destination country
  2. Turn your device off and on again
  3. Ensure your device has a good cellular signal
  4. Check that Data Roaming is enabled: Settings > Cellular > tap your Stippl eSIM (Secondary) > toggle Data Roaming ON
  5. Manually select a network: Settings > Cellular > tap your Stippl eSIM > Network Selection > turn off Automatic and select an available network


Still not working after arriving at your destination? Contact Stippl support with the email address linked to your Stippl account and we'll investigate.

Updated on: 03/08/2026

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