Articles on: eSIMs

I paid for an eSIM or top-up but it isn't showing. What now?

After checkout the app prepares your eSIM and shows it in the eSIM section, normally within 15 minutes. Your QR code and installation instructions live in the app; we do not send them by email.

If your eSIM doesn't appear

Give it about 15 minutes, then fully close and reopen the Stippl app.
Open the eSIM section and check your list of eSIMs. You can reach it from the eSIM tab on your home screen, or via Settings > Travel eSIM.
Make sure you are logged into the same account you used for the purchase.

If the payment went through but no eSIM shows up after these steps, message us through the chat or email support+esim@stippl.io with the email address on your account and your payment receipt. We can find the payment and complete your order; you will never be left paying for something you did not receive.

If your order looks stuck, please contact us before buying the same package again, so you are not charged twice.

If a top-up isn't showing

Top-ups are added to your existing eSIM. The extra data is usually available right away, but the usage numbers shown in the app can take up to 15 minutes to refresh. If the new balance still is not visible after that, reach out with your receipt and we will check the order.

Updated on: 14/08/2026

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